Important: By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Company Information
Legal Name: [Your Company Name LLC]
Trade License No: [License Number]
Issued By: Department of Economic Development - [Emirate]
Address: [Full Physical Address], UAE
Email: [email protected]
Phone: +971 XX XXX XXXX
2. Services Offered
We provide the following services in the United Arab Emirates:
2.1 Air Conditioning Services
- AC installation (Split, Ducted, Package, VRF/VRV systems)
- AC maintenance and repair
- Annual Maintenance Contracts (AMC)
- HVAC system design and installation
- Chiller services and maintenance
- Ducting and insulation works
2.2 Building Contracting Services
- Villa and building construction
- Renovation and fit-out works
- MEP (Mechanical, Electrical, Plumbing) works
- Civil works and maintenance
- Painting, tiling, and gypsum works
All services are subject to availability, site assessment, technical feasibility, and applicable UAE regulations.
3. Service Requests and Quotations
3.1 Quote Requests
- All quotes are provided free of charge
- Quotes are valid for 30 days from the date of issue
- Prices may vary based on site inspection findings
- Complex projects may require site survey charges (refundable upon project confirmation)
3.2 Quote Acceptance
- Quotes must be accepted in writing (email or signed copy)
- A deposit may be required to confirm booking
- Acceptance constitutes agreement to these Terms
3.3 Service Scheduling
- Services scheduled at mutually agreed times
- Access to property must be provided
- Rescheduling requires at least 24 hours advance notice
- Emergency services subject to availability and additional charges
4. Pricing and Payment Terms
4.1 Pricing
- All prices quoted in UAE Dirhams (AED)
- Prices include VAT (5%) unless stated otherwise
- Additional charges may apply for:
- After-hours or emergency services
- Remote locations
- Special equipment or materials
- Unforeseen complications during service
4.2 Payment Terms
- Residential Services: Payment due upon completion
- Commercial Projects: As per agreed payment schedule (typically 30-50-20)
- AMC: Annual payment in advance or quarterly installments
4.3 Payment Methods
We accept:
- Cash
- Bank transfer
- Credit/Debit cards
- Cheques (for commercial clients)
4.4 Late Payment
- Payments overdue by 30 days may incur late fees
- Services may be suspended for non-payment
- We reserve the right to pursue legal action for unpaid invoices
5. Annual Maintenance Contracts (AMC)
5.1 AMC Terms
- Minimum contract period: 12 months
- Coverage includes scheduled preventive maintenance
- Number of visits as per selected package
- Priority emergency response (depending on package)
5.2 AMC Inclusions
Standard AMC includes:
- Regular maintenance visits
- Filter cleaning and replacement
- Coil cleaning
- Performance inspection
- Minor repairs and adjustments
- Spare parts (as per package terms)
5.3 AMC Exclusions
- Major component replacement (compressor, motors)
- Refrigerant gas refilling (unless included in package)
- Repairs due to misuse or external damage
- Modifications or upgrades
- Electrical issues not related to AC unit
5.4 Renewal and Cancellation
- AMC auto-renews unless cancelled 30 days before expiry
- Early termination may incur cancellation fees
- Refunds not provided for unused services
6. Warranties and Guarantees
6.1 Installation Warranty
- New installations: 12 months warranty on workmanship
- Equipment warranty as per manufacturer terms
- Warranty void if unauthorized modifications made
6.2 Repair Warranty
- Repairs carry 90 days warranty on parts and labor
- Covers original problem only; does not cover new issues
6.3 Warranty Exclusions
Warranties do not cover:
- Normal wear and tear
- Misuse or negligence
- Unauthorized repairs or modifications
- Acts of God (floods, electrical surges, etc.)
- Lack of regular maintenance
- Damage caused by pests or environmental factors
7. Customer Responsibilities
7.1 Property Access
- Provide safe and timely access to work areas
- Ensure parking availability for service vehicles
- Inform of any site hazards or restrictions
- Arrange building/security access if required
7.2 Accurate Information
- Provide accurate information about systems and problems
- Disclose previous repairs or modifications
- Notify of any special requirements
7.3 Safety
- Keep children and pets away from work areas
- Do not operate equipment during service
- Follow technician safety instructions
8. Limitation of Liability
8.1 Service Liability
- Our liability is limited to the value of services provided
- We are not liable for consequential or indirect damages
- We are not responsible for:
- Pre-existing conditions not reported
- Damage due to customer negligence
- Third-party equipment failures
- Force majeure events
8.2 Property Damage
- We carry appropriate insurance for our operations
- Accidental damage will be repaired or compensated
- Customer must report damage within 24 hours
8.3 Force Majeure
We are not liable for delays or failures due to circumstances beyond our control, including:
- Natural disasters
- Government actions or restrictions
- Wars, civil unrest, or terrorism
- Pandemics or health emergencies
- Severe weather conditions
9. Cancellation and Refund Policy
9.1 Customer Cancellations
- 24+ hours notice: Full refund of deposit
- 12-24 hours notice: 50% cancellation fee
- Less than 12 hours: 100% cancellation fee
- Emergency services: No refund once technician dispatched
9.2 Company Cancellations
- Full refund if we cancel
- We will attempt to reschedule
- Not liable for consequential damages
9.3 Refund Processing
- Refunds processed within 14 business days
- Issued via original payment method
- Subject to deduction of cancellation fees
10. Dispute Resolution
10.1 Negotiation
- Disputes should first be resolved through good faith negotiation
- Contact us with complaints within 7 days of issue
10.2 Jurisdiction
- These Terms are governed by UAE laws
- Disputes subject to jurisdiction of UAE courts
- Venue: Courts of [Dubai/Sharjah/Abu Dhabi]
10.3 Language
- English version of Terms prevails
- Arabic translation provided for reference only