Terms & Conditions

1. Company Information

Legal Name: [Your Company Name LLC]

Trade License No: [License Number]

Issued By: Department of Economic Development - [Emirate]

Address: [Full Physical Address], UAE

Email: [email protected]

Phone: +971 XX XXX XXXX

2. Services Offered

We provide the following services in the United Arab Emirates:

2.1 Air Conditioning Services

• AC installation (Split, Ducted, Package, VRF/VRV systems)
• AC maintenance and repair
• Annual Maintenance Contracts (AMC)
• HVAC system design and installation
• Chiller services and maintenance
• Ducting and insulation works

2.2 Building Contracting Services

• Villa and building construction
• Renovation and fit-out works
• MEP (Mechanical, Electrical, Plumbing) works
• Civil works and maintenance
• Painting, tiling, and gypsum works

All services are subject to availability, site assessment, technical feasibility, and applicable UAE regulations.

3. Service Requests and Quotations

3.1 Quote Requests

• All quotes are provided free of charge
• Quotes are valid for 30 days from the date of issue
• Prices may vary based on site inspection findings
• Complex projects may require site survey charges (refundable upon project confirmation)

3.2 Quote Acceptance

• Quotes must be accepted in writing (email or signed copy)
• A deposit may be required to confirm booking
• Acceptance constitutes agreement to these Terms

3.3 Service Scheduling

• Services scheduled at mutually agreed times
• Access to property must be provided
• Rescheduling requires at least 24 hours advance notice
• Emergency services subject to availability and additional charges

4. Pricing and Payment Terms

4.1 Pricing

• All prices quoted in UAE Dirhams (AED)
• Prices include VAT (5%) unless stated otherwise
• Additional charges may apply for:
  • After-hours or emergency services
  • Remote locations
  • Special equipment or materials
  • Unforeseen complications during service

4.2 Payment Terms

• Residential Services: Payment due upon completion
• Commercial Projects: As per agreed payment schedule (typically 30-50-20)
• AMC: Annual payment in advance or quarterly installments

4.3 Payment Methods

We accept:

• Cash
• Bank transfer
• Credit/Debit cards
• Cheques (for commercial clients)

4.4 Late Payment

• Payments overdue by 30 days may incur late fees
• Services may be suspended for non-payment
• We reserve the right to pursue legal action for unpaid invoices

5. Annual Maintenance Contracts (AMC)

5.1 AMC Terms

• Minimum contract period: 12 months
• Coverage includes scheduled preventive maintenance
• Number of visits as per selected package
• Priority emergency response (depending on package)

5.2 AMC Inclusions

Standard AMC includes:

• Regular maintenance visits
• Filter cleaning and replacement
• Coil cleaning
• Performance inspection
• Minor repairs and adjustments
• Spare parts (as per package terms)

5.3 AMC Exclusions

• Major component replacement (compressor, motors)
• Refrigerant gas refilling (unless included in package)
• Repairs due to misuse or external damage
• Modifications or upgrades
• Electrical issues not related to AC unit

5.4 Renewal and Cancellation

• AMC auto-renews unless cancelled 30 days before expiry
• Early termination may incur cancellation fees
• Refunds not provided for unused services

6. Warranties and Guarantees

6.1 Installation Warranty

• New installations: 12 months warranty on workmanship
• Equipment warranty as per manufacturer terms
• Warranty void if unauthorized modifications made

6.2 Repair Warranty

• Repairs carry 90 days warranty on parts and labor
• Covers original problem only; does not cover new issues

6.3 Warranty Exclusions

Warranties do not cover:

• Normal wear and tear
• Misuse or negligence
• Unauthorized repairs or modifications
• Acts of God (floods, electrical surges, etc.)
• Lack of regular maintenance
• Damage caused by pests or environmental factors

7. Customer Responsibilities

7.1 Property Access

• Provide safe and timely access to work areas
• Ensure parking availability for service vehicles
• Inform of any site hazards or restrictions
• Arrange building/security access if required

7.2 Accurate Information

• Provide accurate information about systems and problems
• Disclose previous repairs or modifications
• Notify of any special requirements

7.3 Safety

• Keep children and pets away from work areas
• Do not operate equipment during service
• Follow technician safety instructions

8. Limitation of Liability

8.1 Service Liability

• Our liability is limited to the value of services provided
• We are not liable for consequential or indirect damages
• We are not responsible for:
  • Pre-existing conditions not reported
  • Damage due to customer negligence
  • Third-party equipment failures
  • Force majeure events

8.2 Property Damage

• We carry appropriate insurance for our operations
• Accidental damage will be repaired or compensated
• Customer must report damage within 24 hours

8.3 Force Majeure

We are not liable for delays or failures due to circumstances beyond our control, including:

• Natural disasters
• Government actions or restrictions
• Wars, civil unrest, or terrorism
• Pandemics or health emergencies
• Severe weather conditions

9. Cancellation and Refund Policy

9.1 Customer Cancellations

• 24+ hours notice: Full refund of deposit
• 12-24 hours notice: 50% cancellation fee
• Less than 12 hours: 100% cancellation fee
• Emergency services: No refund once technician dispatched

9.2 Company Cancellations

• Full refund if we cancel
• We will attempt to reschedule
• Not liable for consequential damages

9.3 Refund Processing

• Refunds processed within 14 business days
• Issued via original payment method
• Subject to deduction of cancellation fees

10. Dispute Resolution

10.1 Negotiation

• Disputes should first be resolved through good faith negotiation
• Contact us with complaints within 7 days of issue

10.2 Jurisdiction

• These Terms are governed by UAE laws
• Disputes subject to jurisdiction of UAE courts
• Venue: Courts of [Dubai/Sharjah/Abu Dhabi]

10.3 Language

• English version of Terms prevails
• Arabic translation provided for reference only

11. Contact Information

For questions or concerns about these Terms: