1. Introduction
[Your Company Name] ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our air conditioning and building contracting services in the UAE.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
3. How We Use Your Information
3.1 Service Delivery
- To provide AC installation, maintenance, and repair services
- To schedule appointments and service calls
- To communicate about service requests and updates
- To manage AMC services and send maintenance reminders
3.2 Business Operations
- To process payments and generate invoices
- To maintain accurate service records
- To improve our services and customer experience
- To respond to inquiries and provide customer support
3.3 Marketing Communications
With your consent, we may use your information to:
- Send promotional offers and seasonal discounts
- Share AC maintenance tips and energy-saving advice
- Inform you about new services
- Send newsletters and company updates
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.
4. How We Share Your Information
4.1 Third-Party Service Providers
We may share your information with trusted third parties who assist us in:
- Payment processing and billing
- Email and SMS communications
- Website hosting and maintenance
- Customer relationship management (CRM)
- Analytics and performance monitoring
These parties are contractually obligated to protect your information and use it only for specified purposes.
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and court orders
- Protect our rights, property, and safety
- Prevent fraud or illegal activities
- Cooperate with UAE government authorities
4.3 Business Transfers
If our company merges with or is acquired by another business, your information may be transferred as part of that transaction. We will notify you of any such change.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure server infrastructure
- SSL/TLS encrypted data transmission
- Access controls and authentication
- Regular security assessments
- Employee training on data protection
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with UAE legal obligations (tax, accounting, regulatory)
- Resolve disputes and enforce agreements
- Maintain service records for warranty and AMC purposes
Typical retention periods:
- Client records: 7 years (as per UAE commercial law)
- Service history: Duration of relationship + 3 years
- Marketing data: Until opt-out or 2 years of inactivity
- Website analytics: 26 months
7. Your Privacy Rights
Under applicable UAE laws and regulations, you have the right to:
7.1 Access and Correction
- Request access to your personal information
- Request correction of inaccurate data
- Update your contact information
7.2 Data Deletion
- Request deletion of your personal information
- Subject to legal retention requirements
7.3 Objection and Restriction
- Object to processing for marketing purposes
- Request restriction of processing in certain circumstances
7.4 Data Portability
- Request a copy of your data in a structured format
To exercise these rights, contact us using the details provided below.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
9. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes
Your continued use of our services after changes constitutes acceptance of the updated policy.